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Last modified: 10/08/2008
Shipping Policy
USA Safety Solutions offers two basic methods of delivery: United Parcel Service (UPS) and Less Than Truckload (LTL) freight. The method of delivery is largely dependent upon the size and weight of the product shipment. USA Safety generally ships UPS ground. If you are interested in alternative UPS shipping options, please call us for a price quote.
If you or your company would like USA Safety Solutions to ship your order using a different shipping carrier, you can simply provide us your shipping account information either in the “Add Comment” field during the checkout process or by calling us at (608) 630-1572 after completing your order. Once we receive your shipping account information, we will issue you a new invoice reflecting the changed shipping fees.
All orders ship from Janesville, Wisconsin. If the products you order are in-stock, your order will ship in approximately 5 – 10 business days. If the products you order are Made-to-Order, your order will ship in approximately 3 – 4 weeks.
It may be possible to expedite the shipping of your order if the products you order are in-stock. Please call or email us for further information.
Return Policy
If for any reason you are not satisfied with your purchase, you may return it within 60 days for a refund. All refunds will be for the original purchase price, minus shipping costs and minus a 15% restocking fee. There are no refunds after 60 days.
If any product you’ve ordered becomes defective within 1 year of the date of shipping, USA Safety Solutions will replace it at no additional charge to you. Please see this site’s Warranty section for more information.
If delivery is refused upon shipment, a full product refund will be credited, minus shipping costs and a 15% restocking fee, provided the product has not been opened and is in its original condition.
To return a product, please call (608) 630-1572 to obtain a Return Merchandise Authorization (RMA) number between the hours of 10:00 a.m. and 5:00 p.m. Central time. At the time you request a RMA number, we will provide you further instructions regarding shipping the product back to us.
Once your returned product arrives, we will follow up with the appropriate action requested at the time the RMA was issued. If a credit is to be issued, please allow 7 days after arrival to process the credit.
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